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Frequently Asked QuestionsIf you have a question about our products or company, the answer you need may be found below. |
If you need additional assistance, please contact us at
or call (800) 969-7417, Monday through Friday, 7:00 a.m. to 5:00 p.m.
| Q: |
Can I buy my wedding accessories and gifts directly from Cathy's Concepts? |
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We are sorry but only authorized retailers can buy direct from Cathy's Concepts.
Please use our store locator to find
a retailer near you who can help with all the wedding accessories and personalized gifts you need. |
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| Q: |
How can I become a dealer of Cathy's Concepts wedding accessories and personalized gifts? |
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Please use our feedback form to state
your interest in becoming a dealer and someone with Cathy's Concepts will contact you.
Be sure to fill out the form completely, including your phone number and e-mail address,
to ensure a quick response. |
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| Q: |
How can I find a specific product on your web site that I saw in Cathy's Concepts
product catalog? |
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To find a specific product, please use our product search feature that can be found
in the upper right side of any page. Simply type in the product's item number exactly as
it appears in the catalog (for example: 2005) or you may search by product type (for example: bridesmaids)
and hit the 'Go' button to submit your
search. |
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| Q: |
How long does it take to process an order? |
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Once we receive the order from our Bridal Retailers, we usually ship each order within 2-3
business days. Personalized items are processed individually, therefore, these items can
take a little longer to complete. For this reason, we have added processing time notes to
the product descriptions for these personalized items. For Example: "This personalized
item may take up to 4-5 business days to ship." If you order 3 items that do not have
special processing times, then your order will ship within 2-3 business days. But, if you
order any one item on your order that states "4-5 business days", your entire order will
ship in 4-5 business days because we ship all your items at one time to lower your
shipping costs. |
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| Q: |
What is Cathy's Concepts policy on returns and replacements? |
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Unfortunately due to the fact that most of our products are intended for a one time
usage and many items are personalized, we cannot accept returns on any merchandise. All sales are final.
Should you receive a damaged item, please call our Customer Service Department at
(800) 969-7417 with your invoice number. We will send out a replacement at no charge.
When you receive your replacement shipment, you will find a pre-stamped, pre-addressed
envelope, ARS (Authorized Return Sticker), or CT (Call Tag). Following the instructions
provided, return the damaged merchandise to us. Do not include anything else in your
return shipment. All claims must be made within 2 business days of shipment.
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| Q: |
Can I have wedding accessories and gifts personalized? |
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Cathy's Concepts offers complimentary personalization on specific items. The format for
personalization is shown on each item. Our complimentary personalization is only available
in the font and format shown. No exceptions.
Please note the following table for personalization styles:
| Carol Ann Lewis |
| C |
CAL
(First Initial, Middle Initial, Last Initial. All same size letters.) |
CLA
(First Initial, Last Initial, Middle Initial.) |
Cathy's Concepts does not accept returns on items that have been personalized. All sales are
final. Should you receive a personalized item that is damaged, please contact your retailer
within 48 hours upon receipt of shipment and the same item will be replaced with the same
personalization.
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